Your information
Privacy Notice.
How Revive collects, uses, protects and stores personal information.
Revive Counselling & Wellbeing CIC is committed to protecting your privacy and handling your personal information with care, transparency and in compliance with the UK GDPR and Data Protection Act 2018.
Who we are
Revive Counselling & Wellbeing CIC is a not-for-profit organisation providing counselling and wellbeing services. We are registered with the Information Commissioner’s Office as a Data Controller, registration number ZB771321.
What information we collect
We may collect and store personal information when you:
- Refer yourself or someone else for counselling or group support.
- Use our services, including counselling, group therapy and wellbeing events.
- Contact us by phone, email, post or through our website.
- Sign up for newsletters, fundraising or events.
This information may include:
- Your name, date of birth and contact details.
- Emergency contact details.
- Relevant health or wellbeing information needed for safe service delivery.
- Notes from sessions, assessments or referrals.
- Attendance and payment records, where applicable.
How we use your information
We use personal data to:
- Provide safe and effective counselling and wellbeing support.
- Communicate with you about appointments and services.
- Keep accurate records in line with professional and legal obligations.
- Safeguard clients, staff and volunteers.
- Improve our services and meet reporting requirements using anonymised data only.
We do not sell or share your personal information with third parties for marketing.
Confidentiality
Your information is kept confidential. It will only be shared if:
- You give consent.
- We are required to share it by law, such as through a court order.
- There is a serious risk of harm to you or someone else.
How we store your data
- Records are stored securely on our encrypted system, Lamplight.
- Paper records are scanned, uploaded and securely destroyed.
- Data is retained for seven years, or until age 25 for people who were under 18, in line with legal guidance.
Your rights
You have the right to:
- Access the personal data we hold about you.
- Request corrections or deletion where legally appropriate.
- Withdraw consent where consent is the lawful basis for processing.
- Complain to the Information Commissioner’s Office if you are unhappy with how we handle your data.
Contact us about your data
If you have questions about this Privacy Notice or how your information is handled, contact our Data Protection Officer:
Email: connect@revivewellbeing.org
Post: Tin Hat Centre, Chapel Road, Selston, Nottingham, NG16 6BW
Phone: +44 7502 736413